Virtual Assistance is a desktop tool which allows our IT support engineers to gain access to a computer at another location remotely and instantly only at the customer’s initiation. Simply clicking on the Virtual Assistance icon enables the customer to connect remotely to a waiting technician at The PC Office.

This brings instant results with an immediate support response to your business and allows staff to proceed with their work with minimum disturbance reducing unproductive work time. Virtual Assistance has helped reduce a significant number of one hour callout’s into shorter sessions and offers superb value for money by cutting out our travel time and your waiting time.

Companies using Virtual Assistance instantly gain these benefits and features;

• Reduces Support Costs by At Least 50%
• Instant Response
• Increased Productivity and Effectiveness
• Client Controls Connection
• Ability to view what We Are Doing
• Learn How to Solve Problems
• Quick and Easy Installation
• Secure & Safe Connection

By using Virtual Assistance software we can support you in new ways instantly

• Installation of new printers
• Installation of Software
• Restoring Files
• Help with Microsoft Office
• E-Mail Setup

Virtual Assistance makes it very easy to diagnose problems meaning technicians can see what you see without having to be on site, without you having to wait for them to get there.

By using Virtual Assistance technicians can either repair the problem at hand or talk you through how to solve the problem. It’s that flexible that it can also be used for an impromptu training session.

Being able to see the screen helps us to diagnose the problem quicker than relying on a description given over the phone, which can sometimes be inaccurate or difficult to describe. Not all circumstances can avoid a support callout but Virtual Assistance allows a speedy problem detection and solution to those that can.